Maintenance on Contacto Platform
Scheduled Maintenance Report for Contacto
The scheduled maintenance has been completed.
Posted Oct 15, 2023 - 07:30 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 15, 2023 - 03:30 UTC
Dear Valued Customer,

We will be performing planned maintenance on Contacto Platform for enhanced performance across platforms. During the maintenance window Contacto Platform would be unavailable.

When is the maintenance?
15th October 2023 03:30 UTC - 15th October 2023 07:30 UTC
14th October 2023 20:30 PDT - 15th October 2023 00:30 PDT

Customers would not be able to use the entire Contacto platform during this downtime.
Note: We would be releasing a new version of agent Desktop app as a force release to avoid any backward compatibility issue

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
Posted Sep 25, 2023 - 11:02 UTC
This scheduled maintenance affected: Messaging (SMS, MMS, WhatsApp), Applications (Desktop App, Console), Integrations (Salesforce, Zendesk, Webhooks), Chat (Web Chat, In-App Chat), Carrier Partner : Voice Calling (Voice, North America, Voice, Asia), Carrier Partner : Messaging (SMS, USA & Canada, SMS, Asia, MMS, USA & Canada, MMS, Asia), Platform (Virtual Agent, Email Notifications, Reporting & Analytics), Voice Calling (PSTN Calls, Call Recordings), and Payment and Billing, Support Ticketing System.