Maintenance on Contacto Platform
Scheduled Maintenance
Report for Contacto
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear Valued Customer,
We will be performing planned maintenance on Contacto Platform for enhanced performance across platforms. During the maintenance window Contacto Platform would be unavailable.
When is the maintenance?
15th October 2023 03:30 UTC - 15th October 2023 07:30 UTC
14th October 2023 20:30 PDT - 15th October 2023 00:30 PDT
Impact:
Customers would not be able to use the entire Contacto platform during this downtime.
Note: We would be releasing a new version of agent Desktop app as a force release to avoid any backward compatibility issue
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.contacto.com/hc/en-us/requests/new
We will be performing planned maintenance on Contacto Platform for enhanced performance across platforms. During the maintenance window Contacto Platform would be unavailable.
When is the maintenance?
15th October 2023 03:30 UTC - 15th October 2023 07:30 UTC
14th October 2023 20:30 PDT - 15th October 2023 00:30 PDT
Impact:
Customers would not be able to use the entire Contacto platform during this downtime.
Note: We would be releasing a new version of agent Desktop app as a force release to avoid any backward compatibility issue
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.contacto.com/hc/en-us/requests/new
This scheduled maintenance affected: Messaging (SMS, MMS, WhatsApp), Applications (Desktop App, Console), Integrations (Salesforce, Zendesk, Webhooks), Chat (Web Chat, In-App Chat), Carrier Partner : Voice Calling (Voice, North America, Voice, Asia), Carrier Partner : Messaging (SMS, USA & Canada, SMS, Asia, MMS, USA & Canada, MMS, Asia), Platform (Virtual Agent, Email Notifications, Reporting & Analytics), Voice Calling (PSTN Calls, Call Recordings), and Payment and Billing, Support Ticketing System.