Maintenance on Contacto Database
Scheduled Maintenance Report for Contacto
The scheduled maintenance has been completed.
Posted Mar 13, 2023 - 07:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 13, 2023 - 06:18 UTC
Dear Valued Customer,

We will be performing planned deployment and migration on Monday, 13th March 2023 06:30 UTC, to support the new feature of exporting conversations and customized Contacto URLs. The impact should be minimal and the interruption should last no more than 30 minutes.

When is the maintenance?

13th March 2023 06:30 - 13th March 2023 07:00 UTC
12th March 2023 23:30 - 13th March 2023 00:00 PDT

What services will be affected?

Users will not be able to access during the downtime window. Users might need to re-login to if they are logged out post this downtime.
Users will not be able to access the Views section on agent desktop app.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
Posted Mar 08, 2023 - 09:14 UTC
This scheduled maintenance affected: Applications (Desktop App, Console).