Maintenance on Plivo CX Database
Scheduled Maintenance
Report for Contacto
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear Valued Customer,
We will be performing planned database maintenance on Plivo CX Platform to enhanced overall availability of our database engines. The impact should be minimal and the interruption should last no more than 60 minutes in US and India region.
When is the maintenance?
11th May 2025 04:00 UTC - 11th May 2025 05:00 UTC
10th May 2025 21:00 PDT - 10th May 2025 22:00 PDT
Impact:
Any operations around agents, ongoing conversations and new conversations will be impacted.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.contacto.com/hc/en-us/requests/new
We will be performing planned database maintenance on Plivo CX Platform to enhanced overall availability of our database engines. The impact should be minimal and the interruption should last no more than 60 minutes in US and India region.
When is the maintenance?
11th May 2025 04:00 UTC - 11th May 2025 05:00 UTC
10th May 2025 21:00 PDT - 10th May 2025 22:00 PDT
Impact:
Any operations around agents, ongoing conversations and new conversations will be impacted.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.contacto.com/hc/en-us/requests/new
This scheduled maintenance affected: Messaging (SMS, MMS, WhatsApp), Applications (Desktop App, Console), Integrations (Salesforce, Zendesk, Webhooks), Chat (Web Chat, In-App Chat), Platform (Virtual Agent, Email Notifications, Reporting & Analytics), and Voice Calling (PSTN Calls, Call Recordings).